Your body temperature is 98oF. The goal is to get it as close to your body temperature as you can. You want the temperature strip to have the green dot between 94 and 100 degrees.
More than likely, the product is over 100 degrees. If the bottle feels warmer than your skin, you need to allow the product to cool; like a cup of coffee. If the heating pad is attached, remove the pad. It is hard to say exactly how long it will take to cool down, as the overheated temperature is unknown. Just be patient. When you see blue at the 100 degree mark, that is indicating that the temperature strip is activating, and shortly after that, the green dot will appear.
We recommend heating the product for 10 seconds in the microwave, then attaching the heating pad and keeping the product against your body to keep the heat.
Yes! Simply attach the hand warmer to the bottle (opposite side of the temperature strip) at least 1 hour prior to use. Be sure to shake the bottle before and after heating, and prior to use.
Yes! If your product remains unused, it can be reheated repeatedly as needed. Synthetx5 does not expire for least 18 months after the production date.
No, doing so may contaminate the product and impact desired results.